Terms and Conditions – ShineSphere Cleaning Services 1. Welcome to ShineSphere Thank you for choosing ShineSphere for your cleaning needs. By using our website or booking our services, you agree to these Terms and Conditions (“Terms”). Please read them carefully to ensure a clear understanding of our policies and your responsibilities. If you do not agree to these Terms, please refrain from using our services. 2. Our Services ShineSphere offers a wide range of cleaning solutions for residential and commercial properties, including regular housekeeping, deep cleaning, move-in/move-out services, and specialized cleaning tasks. Service availability may vary by location. All cleaning services are subject to scheduling and availability. 3. Booking and Appointments Bookings can be made online or via phone. You agree to provide accurate details about your property and cleaning requirements. Appointment confirmations will be sent via email or phone. Please ensure access to the premises at the scheduled time. Late arrivals or cancellations may affect the service quality. 4. Pricing and Payment Prices are provided upfront during the booking process and may vary based on property size, service type, and any additional requests. Payment is due upon completion of the service unless prepayment is arranged. We accept various payment methods as listed on our website. 5. Cancellation and Rescheduling Cancellations or rescheduling requests should be made at least 24 hours before the scheduled appointment to avoid cancellation fees. Late cancellations or no-shows may incur charges up to 50% of the service cost. 6. Satisfaction Guarantee ShineSphere aims for 100% customer satisfaction. If you are not fully satisfied with the service, please contact us within 24 hours so we can address any issues promptly. Requests beyond this timeframe may not be eligible for re-cleaning. 7. Liability and Safety Our cleaning professionals take care to avoid damage; however, ShineSphere is not responsible for pre-existing damages or items left unsecured. We recommend securing valuables and informing us of any fragile or special items. We comply with health and safety standards but ask customers to inform us of any hazards or pets on the premises. 8. Customer Conduct We expect courteous and respectful behavior towards our staff. ShineSphere reserves the right to refuse or terminate service in cases of abusive or unsafe behavior. 9. Privacy and Data Protection We collect personal information necessary to provide services and communicate with you. Your data is stored securely and is not shared with third parties except as required by law. 10. Changes to Terms These Terms may be updated periodically. Continued use of our services signifies acceptance of any changes.